Affiliate Disclosure: Some of the links on this website are affiliate links. This means that if you click on the link and purchase an item from an external vendor, I may receive an affiliate commission at no extra cost to you.

Refund and Returns Policy

1. Affiliate and External Links

The majority of products featured on cieloppg.com are provided via affiliate or external links to third-party websites.

Third-Party Policies: When you purchase through an external link, the refund and return policies of that specific vendor (the "Seller of Record") apply.

Responsibility: Cielo PPG does not fulfill, ship, or manage returns for these items. Please contact the third-party seller directly for order support.

2. Custom PPG Helmets

Our Custom PPG Helmets are bespoke, hand-assembled products. Due to the specialized nature of this gear, the following strict terms apply:

• Non-Refundable Labor: The labor involved in the technical assembly, wiring, and custom configuration of the helmet is non-refundable once the build has commenced.

• Material Costs: As materials are procured specifically for each order and not kept in standing stock, these costs cannot be refunded.

• Usage & Condition: Helmets that have been used, show signs of wear, or are returned in a condition that prevents resale will not qualify for a refund.

• Damage Policy: If a helmet is returned with damage that is determined to be non-repairable, it is ineligible for a refund or return.

• Returns: We do not accept returns on custom helmets as we do not maintain a warehouse to restock custom-configured units.

3. General Policy Terms (Direct Purchases Only)

For any non-custom items sold directly by Cielo PPG, our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Exempt Goods: Perishable goods, gift cards, and downloadable software are non-returnable.

4. Shipping Returns

Shipping Costs: You are responsible for all shipping costs for returning your item. Shipping costs are non-refundable. * Liability: For high-value items like helmets, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Need Help?

For questions related to custom helmet orders, please contact us at:

Email: [email protected]

Mailing Address: 10 Birchwood Ct, Covington, GA, 30014